Refund policy
Refund and Return Policy
Made-to-Order Products and Final Sales
Each Dopepics photograph is printed and, when selected, framed specifically for the customer after an order is placed. Because our products are made to order, all sales are final.
We do not accept returns, exchanges or refund requests based on:
- A change of mind;
- Dissatisfaction with the photograph, frame or size selected;
- A customer’s personal preference regarding the subject matter, composition or appearance of the artwork;
- Ordering the wrong photograph, size, frame or quantity;
- A product not coordinating with a customer’s décor or intended space; or
- Minor variations that are inherent in printing, framing or the display of images on different screens.
Please review your photograph, print size, frame selection, quantity, shipping address and other order information carefully before completing your purchase.
Product Appearance and Normal Variations
We make every reasonable effort to represent our photographs, frames and other products accurately on our website. However, the appearance of colors, brightness, contrast and other visual details may vary depending on your screen, device and display settings. A printed photograph may also appear somewhat different from a backlit digital image.
Depending on the print size selected, minor differences in cropping or image placement may be necessary. Frames made from wood or other natural materials may also have variations in grain, texture, tone or finish. Minor manufacturing tolerances and these types of normal variations are not considered defects.
Order Changes and Cancellations
Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled.
Contact us as soon as possible at info@dopepics.co if you need to request a change or cancellation. If production has not begun, we will make reasonable efforts to accommodate your request. Once an order has entered production, it cannot be changed or canceled.
If Dopepics cancels an order before it is fulfilled, we will refund the amount paid for the canceled product.
Damaged, Defective or Incorrect Products
Our final-sale policy does not apply when a product:
- Arrives damaged;
- Has a material printing or manufacturing defect;
- Has a material defect in the frame or other components;
- Is materially different from the product described in the order; or
- Is not the photograph, size or frame configuration that you ordered.
Please inspect your order promptly after delivery. Contact us at info@dopepics.co within 7 calendar days after delivery if you believe your product is damaged, defective or incorrect.
Include the following information with your request:
- Your name and order number;
- A description of the problem;
- Clear photographs showing the entire product and the specific damage, defect or error;
- Photographs of the shipping box, protective packaging and shipping label if the product was damaged during shipment; and
- Any other information reasonably requested so we can evaluate the claim.
Please retain the product and all original packaging while your claim is being reviewed. Do not discard, repair, alter, install, hang or return the product unless we instruct you to do so.
Resolution of Approved Claims
After reviewing your claim, we will notify you whether it has been approved. For an approved claim, the available resolution may include, as appropriate:
- Repairing the product;
- Replacing the damaged, defective or incorrect product;
- Reproducing the print or replacing the affected component; or
- Refunding some or all of the purchase price.
Dopepics will determine the appropriate resolution based on the circumstances, the nature of the problem and product availability, subject to any rights or remedies that cannot be limited under applicable law.
A replacement generally will be produced using the same photograph, size and frame configuration as the original order. A replacement does not entitle the customer to select a different photograph, size or frame.
Returns Authorized by Dopepics
Do not send a product back to us without first contacting us and receiving return authorization and shipping instructions. Products returned without prior authorization may not be accepted.
When we determine that a product must be returned because it is damaged, defective or incorrect, we will provide instructions and, where appropriate, a prepaid return shipping label. The product must be returned in its original packaging unless we provide different instructions.
The return address, if a return is required, will be provided with the return authorization. Please do not mail products to our business or mailing address unless that address is included in the instructions we send you.
Damage Caused After Delivery
We do not provide refunds, replacements or repairs for damage caused after delivery, including damage resulting from:
- Improper unpacking, handling, hanging or installation;
- Dropping, impact or accidental damage;
- Use of unsuitable mounting hardware;
- Exposure to direct sunlight, excessive heat, moisture or humidity;
- Improper storage or cleaning;
- Normal wear and tear; or
- Alteration or repair by the customer or another person.
Shipping Damage
If a package appears visibly damaged when delivered, photograph the package before opening it whenever reasonably possible. Please also photograph the packaging and product as you unpack it.
Retaining the original packaging and promptly reporting the damage are important because they may be required to investigate the shipment and submit a claim to the shipping carrier.
Refunds
When a refund is approved, it will be issued to the original payment method. We will normally process an approved refund within 10 business days.
Your bank, credit-card issuer or payment provider may require additional time to post the refund to your account. If more than 15 business days have passed since we notified you that your refund was processed, contact us at info@dopepics.co.
Original shipping charges are refundable only when the refund results from a damaged, materially defective or incorrect product, or when otherwise required by applicable law.
Sale and Promotional Items
Sale, discounted and promotional products are made to order and are subject to the same final-sale policy described above. A discounted price does not affect our responsibility to address a product that arrives damaged, materially defective or incorrect.
Gift Cards
Gift cards are nonreturnable and nonrefundable except where otherwise required by applicable law.
Delayed or Unshipped Orders
Orders typically ship 2 to 4 business days after your order is received. Shipping typically takes an additional 2 to 5 days depending on your location. If your order has not been delivered in within 15 days of your order confirmation, we will provide a cancellation option or refund required by applicable law.
Questions
Questions about this Refund and Return Policy may be sent to: info@dopepics.co
